Welcome to the official website of TRENDY SUNGLASSES LLC. We are committed to providing our customers with high-quality sunglasses and an excellent shopping experience. If you are not satisfied with your order, you may request a refund or exchange in accordance with the return and refund policy outlined below.
I. Scope of Application
This refund policy applies to all sunglasses purchased through the TRENDY SUNGLASSES LLC website.
II. Return Conditions
You may request a return or refund provided that the following conditions are met:
The request is submitted within 30 days of the item’s receipt.
The item remains unused, undamaged, and in its original packaging.
The original packaging, accessories, and relevant tags are included.
Valid order information and proof of purchase are provided.
Return requests that do not meet the above conditions may be rejected.
III. Exchange Policy
You may request an exchange if the item you received exhibits any of the following issues:
The product is damaged or broken.
An incorrect style or model was shipped.
There are obvious quality defects.
Exchange requests must be submitted within 30 days of receipt and must be accompanied by relevant photos or supporting documentation.
IV. Refund Process
The refund processing procedure is as follows:
Contact Customer Service to submit a request for a refund or exchange.
Provide your order number and a description of the issue.
Once approved by Customer Service, you will receive instructions on how to return the item.
Return the item via mail as instructed.
We will process your request after receiving and inspecting the returned item.
Refunds will be issued to your original payment method within 5–10 business days after we confirm that the returned item meets the return conditions.
V. Non-Refundable Situations
Refunds are not available in the following situations:
Items that have been used or damaged by the customer.
Requests submitted beyond the designated return period (30 days).
Items missing their original packaging or accessories.
Items returned without prior authorization.
VI. Return Address (Important)
Please ship all returned items to the following address: 7770 KINLOCK AVE, RCH CUCAMONGA, CA 91730.
Please ensure that you include your order number and contact information inside the package to facilitate prompt processing.
VII. Shipping Costs
For returns due to personal reasons, the return shipping costs shall be borne by the customer.
For returns due to product quality issues or shipping errors, the return shipping costs shall be borne by us.
VIII. Policy Updates
TRENDY SUNGLASSES LLC reserves the right to modify or update this Refund Policy at any time; such updates shall become effective immediately upon their publication on this page.